Clear answers about Assessments, Surveys and next steps
Choose the topic that matches your journey. Heating symptoms can have more than one cause, so these answers do not replace appropriate professional or safety advice.
Assessments
What is the £17.99 Heating System Health Assessment?
It is a customer-led home Assessment that uses guided checks and an online results journey to provide recorded results, an easy-to-read dashboard, report and practical guidance. It is not a professional Heating Survey.
Do I need an Assessment before a professional Survey?
No. The £299 Home Heating Survey and Home Buyer’s Heating Survey are standalone professional services with no Assessment prerequisite.
Does a poor Assessment result mean my system needs cleaning?
No. A result should support further understanding and an appropriate next step. Cleaning is one possible outcome, not an automatic diagnosis or instruction.
What does the Assessment Kit check?
The guided journey includes water-quality, inhibitor and pH checks. The results route explains each recorded reading and its place in the overall picture.
Heating Surveys
What is the difference between an Assessment and a Survey?
An Assessment is customer-led and completed at home. A professional Survey is an on-site service centred on professional findings, evidence and a clear report.
How much do the professional Surveys cost?
The Home Heating Survey and Home Buyer’s Heating Survey each cost £299.
Am I required to buy work after a Survey?
No. The Survey is a standalone service. Any later recommendation and quotation are considered separately, and the customer decides whether to proceed.
How do I enquire about a Survey?
Use the Heating Surveys page to choose the relevant service, or Get Help Fast if you are unsure which route fits.
Home Buyers
What does the Home Buyer’s Heating Survey provide?
It provides professional on-site heating-system evidence and a report to support a more informed property decision.
Is seller or authorised access required?
Appropriate access permission is required before attendance. Permission to access the property is separate from appointment scheduling and does not by itself determine who may receive the commissioning buyer’s report.
Can an Assessment replace a Home Buyer’s Survey?
No. A customer-led Assessment and a professional on-site Survey are different services. Choose according to the evidence and assurance you need.
Trade
What is the public £60 Trade Assessment 5-Pack?
It contains five Assessments for a heating professional to use with their own customers.
Does buying the Trade pack make me a Provider?
No. The public pack does not include Provider Survey tools, Provider status or automatic eligibility for opportunities.
Where do Trade Partners register or sign in?
Continue through the established specialist Trade portal. The main website does not duplicate those tools.
Are opportunities or earnings guaranteed?
No. Eligibility or qualification does not guarantee work, conversion, earnings or a particular return.
Lettings
What can a Lettings Partner refer?
The supported proposition concerns referrals for the Home Heating Survey and Home Buyer’s Heating Survey; there is no separate Lettings Survey.
How does Lettings commission work?
The headline rate is 15% on eligible completed Surveys. Referral eligibility and completion conditions apply.
Where are referrals managed?
Use the established specialist Lettings portal for attribution, tracking and account activity.
Results and Work
What happens after I enter Assessment results?
The results journey provides recorded outputs, dashboard information, a printable report and practical guidance.
What is the decision sequence for later work?
Findings → recommendation → quotation → customer decision. A recommendation does not create an obligation to proceed.
Where does CleanFlow fit?
CleanFlow is one possible evidence-led form of heating work. It is separate from a Survey and is not an assumed consequence of an Assessment or Survey.
Why re-test?
The £30 Twin Re-test Pack provides two further Assessments that can create additional recorded results after work, treatment, maintenance or time. Comparison can show change but does not guarantee improvement.
Does testing replace boiler servicing or safety checks?
No. The Assessment is not a boiler service, gas-safety check or professional diagnosis of every possible component fault.
Emergency or safety concerns should use appropriate emergency or qualified professional channels, not an online Assessment.