Continue Your Heating System Assessment Journey.

The Dr Radiator credit journey is designed to help homeowners move from testing, to investigation, to improvement without feeling like each stage is completely separate.

Your Heating System Health Assessment helps you understand your system water condition before deciding whether further support may be useful.

Where eligible, the cost of your Assessment Kit may be credited towards a Home Heating Survey. If CleanFlow is recommended during the survey and completed on the same day, the survey cost may also be credited towards the CleanFlow service.

CleanFlow Includes Post-Cleaning Re-Testing

One assessment shows one point in time. Re-testing after cleaning creates the before-and-after evidence.

When you continue with a Dr Radiator CleanFlow service, post-cleaning re-testing is included as part of the process. This helps show how your heating system water condition has changed after cleaning.

Your updated report and completion certificate provide a clearer record of the work completed and the condition of your system water after cleaning.

Important Things To Know

Assessment credits apply only to selected Dr Radiator services and must be agreed before booking.

Same-day CleanFlow availability depends on your location, system suitability, access, time required and the findings of the Home Heating Survey.

If CleanFlow is not suitable, not required or cannot be completed on the same day, Home Heating Survey charges still apply.

The purpose of the credit journey is to help homeowners move through the right stages of support, and to discourage unnecessary work.

FAQs

How does the assessment credit journey work?

The assessment credit journey is designed to help customers move from testing, to investigation, to improvement without feeling like each stage is completely separate.
Where eligible, the cost of your Heating System Health Assessment may be credited towards a Home Heating Survey.
If the survey confirms that CleanFlow is suitable and the service is completed on the same day, the survey cost may also be credited towards the CleanFlow service.

When can the Assessment Kit cost be credited?

The cost of the Assessment Kit may be credited towards a Home Heating Survey where the service is eligible and agreed before booking.

This means your first step towards understanding your system can support the next stage if further investigation is needed.

Is this the same as a refund?

No. The credit journey is not a general refund offer.
It is a way of recognising the cost of earlier stages when you continue with selected Dr Radiator services. The aim is to help make the journey from assessment to survey to improvement feel connected and fair.

When can the Home Heating Survey cost be credited?

If a CleanFlow service is recommended during the Home Heating Survey and completed on the same day, the survey cost may be credited towards the CleanFlow service where agreed before booking.

Same-day availability depends on location, system suitability, access, time required and the findings of the survey.

What happens if CleanFlow is not suitable or not needed?

If CleanFlow is not suitable, not required or cannot be completed on the same day, Dr Radiator will explain your available options before any further work is undertaken.

The purpose of the credit journey is not to encourage unnecessary work. It is designed to help homeowners move through the right stages of support when further action is genuinely useful.

Do credits apply to every service?

No. Assessment credits apply only to selected Dr Radiator services and must be agreed before booking.

Eligibility may depend on the service required, your location, the condition of the heating system and whether the next stage can be completed as part of the agreed journey.

Get Help Fast

Not Sure What To Do Next?

Tell us about your property, heating system and the problem you are experiencing.

We’ll review the details to help identify the most appropriate next step — whether that may be a Heating System Health Assessment, Home Heating Survey, CleanFlow service or a different type of heating professional.

How it works

1. Tell us about the problem
Answer a few straightforward questions about your property, heating system and what is happening.

2. We review the details
Your information is checked so the problem can be better understood before suggesting the next route.

3. Get clearer direction
You’ll have a more appropriate starting point instead of guessing who to call or what service to buy...Get Help Fast →

It only takes a few minutes to tell us what is happening.

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