Guided heating help

Get Help Fast

Tell Dr Radiator what is happening with your property and heating system. We will use the details you provide to help identify an appropriate starting point.

Choose the kind of help you need and answer the guided questions. The form helps us understand your enquiry; it does not diagnose a fault or replace emergency or safety advice.

How it works

Step 1

Describe the concern

Answer straightforward questions about the property, heating system and what you have noticed.

Step 2

Dr Radiator reviews the details

Your information supports a more informed route than guessing which service or professional you need.

Step 3

Choose an appropriate next step

The next route may be an Assessment, a professional Heating Survey, heating work or another suitably qualified professional.

Before you begin

Use the right route for your situation

Get Help Fast is for choosing a sensible starting point. It does not diagnose a fault, guarantee an outcome or replace an appropriate professional inspection.

For an emergency, suspected gas issue or urgent safety concern, use the appropriate emergency service or a suitably qualified professional instead.

Already know what you need?

Assess my heating

Check your heating water at home with a guided £17.99 assessment kit, then view your results and report.

Explore Assessments

Browse available products

View the current Assessment, Trade, Provider and refill products.

Visit the Shop

Already selected a survey?

You can send a direct enquiry for a Home Heating Survey or a Home Buyer’s Heating Survey. To ask a general question without the guided questionnaire, contact Dr Radiator.